Account and Password Management

For users who have not created a University password yet or need to update it.

1. To start this process please visit aka.ms or select 'Forgot my password" in the sign-in window.
2. Enter your University email address (i.e. lincolna@lincolnu.edu or abraham.lincoln000@my.lincolnu.edu)
3. Click sign in
4. Microsoft will send you a passcode via text, phone notification or phone call to verify your identity.
   • The phone number in use would have been provided at the time you setup your multi-factor authentication.
   • If you are prompted by text and would prefer a phone call instead, or vice versa, you can select "Sign in another way.”
   • If the phone number is incorrect, you can contact the help desk for assistance updating the phone number on file.
   • Once your password is set, it can take up to 40 minutes to sync.

Passwords are an integral component of any IT security program. Users must keep their passwords confidential and must not provide them to anyone, including supervisors or other administration and IT staff. Unauthorized use of a password can result in loss or inappropriate disclosure of data, harm to IT resources, fines or other penalties, reputational damage, etc. These guidelines are documented in the Lincoln University Rules and Regulations.

If you suspect that your password has been compromised, you must change the password immediately and report the incident to the Lincoln University help desk.

Lincoln University enforces a secure password policy, which is outlined below. If you experience issues changing your password, please reach out to the ITS Helpdesk.

Your Password must meet the following requirements:

• Password length: minimum of twelve (12) characters, maximum 26 characters
• Passwords must contain at least one of all of the following:
• Lowercase Letters (a-z)
• Uppercase Letters (A-Z)
• Special Characters ?_-+=$!@

Note: some applications will not accept commas for special characters. Therefore, we recommend selecting from one of the other examples provided

Passwords cannot:

• Contain any spaces
• Be the same as the prior password, regardless of the case.
• Be a 5-character or longer word found in the dictionary.
• Be the same as any part of their name or user ID, regardless of the case.
• Contain symbols other than the special characters specified above.

Users must already know their password and have MFA set up to modify.

1. Visit Microsoft Sign-in
2. Enter your University email address and password.
3. Authenticate your identity through the chosen method.
4. Click on “Security Info” on the left-hand side.
   • You can alter your sign-in method by selecting 'Change next to 'Default sign-in method.
5. Select + Add Method if you would like to add an alternative method for signing in, such as an application, secondary number, etc.